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HIGHWAY 1 IS FULLY OPEN TO TRAFFIC (North and South) Cafe OPEN 8am -8pm For more information visit Safety page for travel advisories and announcements.

OUR ENHANCED CLEANING STANDARDS

IN RESPONSE TO COVID-19


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NEWS & UPDATES FOR GUESTS

HIGHWAY 1 AT RAT CREEK TO OPEN TO TRAFFIC AT NOON ON APRIL 23

Date: Monday, April 19, 2021 District: 05 – Santa Barbara, San Luis Obispo, Monterey, San Benito and Santa Cruz Counties Contact: Kevin Drabinski or Jim Shivers Phone: (805) 549-3138 or (805) 549-3237 FOR IMMEDIATE RELEASE HIGHWAY 1 AT RAT CREEK TO OPEN TO TRAFFIC AT NOON ON APRIL 23 MONTEREY COUNTY – Caltrans announced today …

 


Inspiring New Ways of Traveling Safely

The safety of our guests and employees is our number one priority. As we transition to reopen our operations, we have elevated and implemented strict policies and procedures on cleanliness, sanitation, social distancing and other measures to ensure our guests feel comfortable and confident that they are in a safe environment.

We continue to monitor the Centers for Disease Control and Prevention and World Health Organization’s statements regarding the novel coronavirus (COVID-19) cases and following the necessary guidelines from these agencies as well as the local health departments.

Cancellations and Refunds

Our cancellation and refund policies have changed. We will be updating this section of our website to share the most up to date information. You can also call 855-238-6950 for any questions and concerns.

Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.

Employee and Guest Health

Guest Services has implemented policies and procedures to protect guests and employees against virus transmission.

Washing Hands & Hand Sanitizer

All employees will continue to engage in frequent hand washing and use of hand sanitizer. Dispensers shall be placed at key guest and employee entrances and contact areas. At a minimum, this will include lobby reception areas and employee entrances, but could also include any other reception areas, entire hotel lobby areas, restaurant entrances, meeting spaces, elevator landings, pools, exercise areas and other public areas as applicable to the property.

Front of the House Signage

During all times in which the usage of masks is recommended by the CDC and/or other local health authorities, health and hygiene reminders will be placed at high-traffic areas on property, including the front lobby area at a minimum, indicating the proper way to wear, handle and dispose of masks.

Employee & Guest Health Concerns

Responding swiftly and reporting to local health officials any presumed cases of COVID-19 at the property shall be a staff-wide requirement.

At minimum, confirmed cases of COVID-19 shall be immediately reported to local health authorities in accordance with appropriate actions recommended by the CDC.

Cleaning Products & Protocols

Cleaning products and protocols will include EPA-approved disinfectants that meet CDC requirements for use and effectiveness against viruses, bacteria and other airborne and bloodborne pathogens.

Ongoing Training

In addition to training on housekeeping and hygiene protocols, employees are also completing enhanced COVID-19 awareness training.

Physical Distancing & Queuing

As recommended by the CDC’s social distancing guidelines, guests shall be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them, including any area where guests or employees queue. Such areas shall be clearly marked for appropriate physical distancing, and where possible, encourage one-way guest flow with marked entrances and exits. When applicable, lobby furniture and other public seating areas will be reconfigured to promote social distancing.

For the most updated information, please refer to Centers for Disease Control and Prevention (CDC) or your local health authority.